Effective Date: 01.11.2023
1. Information Collected
1.1. Personal Information
When you use our services and create a personal account, we may collect the following personal information:
- First Name and Last Name: We collect this information to address you personally and fulfill your orders accurately.
- Email Address: Your email is used for communication regarding your orders, promotions, and important updates.
- Phone Number: We use your phone number for order notifications and customer support.
- Billing Address: Your billing address is necessary for payment processing and verification.
- Shipping Address: To ensure your groceries are delivered to the right location, we require your shipping address.
1.2. Payment Information
When you make a purchase, we collect payment information, such as credit card numbers or other payment methods. Please note that we do not store this information; it is securely processed by our trusted payment service providers.
1.3. Other Information
We may also collect additional information, such as your IP address, browser type, device information, and usage data. This data is used for analytics, website optimization, security, and to enhance your overall experience.
2. How Your Information is used
We use the collected information for the following purposes:
2.1. Providing Services
Your personal information is used to create and manage your account, process orders, and provide customer support.
2.2. Communication
We use your email address and phone number to send you order updates, delivery notifications, promotional offers, and other information relevant to our services. You can opt out of promotional emails at any time.
2.3. Payment Processing
Payment information is used solely for processing payments and is not stored on our servers.
2.4. Improving User Experience
Non-personal information is used to improve our website, services, and customer experience.
3. Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:
- Legal Obligations: We may disclose your information when required by law, regulation, or legal process.
4. Data Security
We employ reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
5. Cookies
Our website uses cookies to enhance your browsing experience, provide personalized content, and collect data for analytical purposes. Cookies are small text files stored on your device’s browser. They help us recognize your preferences and improve the website’s performance.
5.1. Types of Cookies
- Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable you to navigate our site, access secure areas, and place orders.
- Performance Cookies: We use these cookies to collect information about how you interact with our website. This data helps us improve the website’s performance and usability.
- Functionality Cookies: These cookies allow us to remember your preferences and choices, such as language settings, to provide you with a more personalized experience.
- Third-Party Cookies: Some cookies may be set by third-party services that we use for analytics, advertising, and social media integration. These cookies are subject to the policies of those third parties.
5.2. Managing Cookies
You have the option to control or disable cookies through your browser settings, as described in Section 5.1. Disabling certain cookies may affect the functionality of our website.
6. Sharing Data with Payment Providers
To facilitate secure and efficient payment processing, we may share your payment information with trusted payment service providers. These third-party payment providers are responsible for handling payment transactions and ensuring the security of your financial information.
Our chosen payment providers may include but are not limited to [List of Payment Providers]. Please review their privacy policies for more information on their data handling practices.
Please note that we do not store your complete payment information on our servers, as it is processed directly by our payment providers.
7. Sharing Data with Shipping Companies
To provide you with a seamless shopping experience and ensure the timely delivery of your orders, we may share your personal information, including your name, shipping address, and contact details, with reputable shipping companies and couriers. These third-party service providers are contractually bound to protect your data and use it solely for the purpose of delivering your orders.
Our chosen shipping companies may include but are not limited to [List of Shipping Companies]. Please review their policies for more information about their data handling practices.
By using our services, you consent to the sharing of your data with shipping companies for the purpose of order fulfillment.
8. Customer Support
In the event of order-related inquiries, returns, or customer support requests, we may use your information to assist you promptly and efficiently.
9. GDPR Compliance
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are a resident of the European Union (EU), please be aware that we process your data based on legitimate interests, contract performance, and with your consent. We also ensure that your data is processed securely and with appropriate safeguards in accordance with GDPR requirements.
10. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: You have the right to access the personal data we hold about you.
- Rectification: You may request the correction of inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal information.
- Objection: You have the right to object to the processing of your data on specific grounds.
- Portability: You can request the transfer of your data to another data controller.
- Withdraw Consent: If processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the information provided in Section 12. Please note that we may require certain information to verify your identity before processing your requests.
11. Analytics and Ads
11.1. Analytics
We use analytics tools to collect non-personal information about how you interact with our website. This data includes information about page views, traffic sources, and user behavior. We use this information to understand user preferences and improve the functionality and content of our website. The analytics tools we use may include Google Analytics and other similar services.
These tools may place cookies on your device to track your interactions with our website. You can control the use of cookies through your browser settings, as described in Section 5.2. Disabling certain cookies may affect the functionality of our website.
11.2. Ads
We may use third-party advertising services to display advertisements on our website or other websites you visit. These services may use cookies and similar technologies to serve you personalized ads based on your past visits to our website and other online activities.
Please note that we do not share your personal information with third-party advertisers. Advertisers may collect data directly from your device to serve relevant ads. You can control the personalization of ads by adjusting your ad preferences or opting out of personalized ads through the settings provided by the advertising service.