Thank you for shopping at Simply Indian, operated by Skelupp GmbH. We value your satisfaction and aim to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
- Perishable goods, such as fresh produce, cannot be returned.
2. Return Process
- To initiate a return, please contact our customer support team within 3 days of receiving the product.
- Provide your order number and details about the item you would like to return.
- Our team will assess the request and provide instructions for the return process, including the return address and any necessary shipping instructions.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7 working days, and a credit will automatically be applied to your original method of payment.
3. Non-Refundable Items
- Certain items may not be eligible for a refund, such as fresh products like vegetables, fruits or dairy products.
4. Damaged or Incorrect Items
- In the case of damaged, defective, or incorrect items received, please contact us immediately upon receipt.
- Provide photographic evidence of the issue to expedite the resolution process.
5. Cancellation Policy
- Orders can be canceled within 12 hours after placement, provided the order has not yet been processed or shipped.
6. Contact Information
- If you have any questions about our refund policy, please contact us at contact@skelupp.com.
7. Changes to Refund and Return Policy
- Simply Indian reserves the right to modify or update this refund and return policy at any time. Changes will be effective upon posting to the website.